Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.
At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.
The Product Experience Management team is being newly established and will be critical in driving further customer adoption of Whalebone products. You will build close relationships with our customers and help them maximize product potential and business impact. Internally, your best partners will be the Customer Success Management team, Technical Consulting, and Product Management teams. As a leader of the team, you’ll be also responsible for meeting team goals, motivating and developing the team, and ensuring smooth operations and collaboration across departments.
Apply now help us protect the online world around us!
Responsibilities
- Drive feature adoption and customer penetration across Whalebone's Aura product suite, ensuring customers realize the full potential of our solutions.
- Lead on-site workshops and online Quarterly Product Reviews to enhance customer engagement and satisfaction.
- Map and optimize the End-to-End Customer Journey to create a seamless product experience.
- Oversee deployments and capacity planning to ensure smooth and efficient rollouts.
- Support customizations and Proof of Concepts to tailor solutions for specific customer needs.
- Utilize data insights to measure adoption, improve user experience, and identify growth opportunities.
- Own individual telco product roadmaps, ensuring alignment with business objectives and customer requirements.
- Collaborate closely with the Technical Consulting team, assisting with daily Q&A and product inquiries.
- Work hand-in-hand with the Customer Success team to align product experience initiatives with business goals.
- Provide seamless product feedback to Product Management team, ensuring that customer requirements are reflected in the roadmap.
Requirements
- Proven experience in customer experience, or technical consulting, or product management within a B2B software environment.
- Ability to drive feature adoption and customer engagement.
- Excellent communication and presentation skills in English, with the ability to translate technical topics into business value.
- Ability to collaborate effectively across teams and business stakeholders.
- Experience with capacity planning, customer onboarding, and product enablement.
- Business acumen and ability to prioritize across multiple goals.
Nice to Have
- Experience working with telcos, ISPs, or large enterprises.
- Background in cybersecurity or networking technologies.
- Familiarity with data-driven decision-making and analytics tools.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- Flexible working hours and possibility of HO
- Equipment of choice - use the budget and chose what is best for you
- Terrace - beautiful view and available for private parties
- Regular events & teambuildings - grill, enjoy pub quiz or have a breakfast with us
- You will be supported to learn, grow and gain new experiences with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.
Position details
- Team: Product
- Work setup: Remote, Hybrid
- Location: Remote
- Job type: Full-time
